REFUND POLICY

Overview

This Refund Policy establishes standardized, transparent, and customer-friendly refund rules for all orders placed on our platform. We are committed to protecting every customer’s shopping rights and interests by providing a fair, efficient, and consistent refund process for all eligible purchases. This policy applies to all products, including work pants, work tops, inner wear and base layers, women’s specialized workwear, work shoes and boots, as well as accessories and tools. All refund services are uniformly implemented for all global customers with no regional discrimination.

General Refund Eligibility

All products sold on our website are covered by a unified after-sales protection window. Customers are entitled to apply for a return and subsequent refund within 60 days from the date of order purchase. Eligible refund scenarios include product quality defects, item damage received during transportation, incorrect item delivery, size or style mismatch, and other reasonable personal usage dissatisfaction that complies with platform service standards.
To qualify for a full refund, returned items must be unused, unwashed, intact in original condition, and free of man-made damage, stains, or wear and tear. All original accessories and packaging included with the product must be returned completely. We reserve the right to verify the condition of returned goods before approving any refund application.

Shipping & Refund Fee Rules

Our platform provides permanent free shipping for all orders. No shipping fees or handling charges are collected from customers during purchase. For eligible return and refund applications, no additional deduction fees or hidden service fees will be charged during the refund process. Customers only need to undertake the return shipping cost for sending items back unless the return is caused by our official errors, such as wrong item delivery or product quality problems confirmed by our inspection team.

Standard Refund Processing Timeline

After our warehouse receives, inspects, and verifies your returned items successfully, we will initiate the official refund procedure immediately. The standard refund processing cycle is 5 to 10 working days. This processing period covers internal review, financial verification, and fund settlement procedures to ensure every refund is reviewed accurately and issued safely.
All refunds will be returned through the original payment channel used when placing the order. Since fund arrival time may be slightly affected by different payment institutions and bank processing rules, the actual arrival time shall be subject to the processing progress of your third-party payment platform or bank. We will complete all platform-side refund operations within the specified time frame.

Partial Refund & Special Processing Rules

For special scenarios such as partial item return in a single order, damaged partial accessories, or incomplete returned packages, we will provide reasonable partial refund solutions based on actual product inspection results. Our customer service team will confirm the refund amount with customers in advance to ensure transparent and open processing.
We strictly unify all settlement standards in USD currency. All refund amounts are calculated and settled according to the original order payment amount, with no arbitrary price adjustment or differential settlement.

Ineligible Refund Situations

Refund applications will not be approved if the return request exceeds the 60-day valid return period, or the returned products have obvious man-made damage, long-term wear, dirt deformation, or missing original accessories and packaging. Refund applications caused by private modification, improper use, or unauthorized maintenance of products will also not be accepted. We will clearly inform customers of the verification results for all rejected refund applications.

Order & Logistics Related Refund Instructions

All orders are shipped within 1 to 3 working days, with a unified global delivery time of 6 to 12 working days. Normal logistics delivery delays caused by objective transportation conditions do not support unconditional refunds. If you encounter abnormal logistics stagnation, lost packages, or order exceptions, please contact our customer service team in a timely manner. We will verify the situation and provide targeted solutions including re-delivery or refund processing according to actual conditions.

Refund Application Process

Customers need to submit a return and refund application through the official website order page and follow the standardized process to complete return delivery and information filling. After we receive and verify the goods, the refund will be processed in accordance with official rules. We do not accept private refund applications outside the official process to ensure the security and traceability of every refund record.

Contact Support

If you have any questions about refund eligibility, processing progress, application steps, or special refund situations, please refer to all official contact methods displayed on our Contact Us page. Our professional customer service team will provide accurate guidance and efficient problem-solving support for your refund inquiries.